As dependence on computers increases,so does the need for technicalsupport. From installation of software to detection of viruses,computers require constant vigilance.Most larger companies find it most expeditious to maintain in-house computer staff.
Many smaller companies,however,canit fund their own full-time,in-house technical help.
Instead,many ofthem assign the task of computer maintenance to a current employee who may not have any formal training.
Rather,these computer buffs have derived their skills through practice and self-training.
These self-appointed tech specialists,however,often cannot solve bigger problems.
What is more,they may see their office relations corrode when they are swamped with basic user questions that they simply donit have time to address.
For these reasons, many small companies choose to employ a freelance technical assistant who circulatesamong clients on an as-needed basis.
With their professional training,these consultants may propose
innovative solutions to users' unique needs,which could vary from tracking inventory to simulating mechanized processes.
They can implement new programs,train personnel,and escape the workplace before being asked,iHow can I cut this file and paste it somewhere else?
Questions:
1. Which sentence best expresses the essential information of this passage?
a. Larger companies are better off using freelance technical consultants.
b. Computer maintenance and troubleshooting cuts into employee productivity.
c. Self-trained technical support personnel are often as effective as trained professionals.
d. Smaller companies may benefit from hiring occasional technical support
2. The article implies that the question How do I cut and paste a file? is
a. too basic to require professional attention
b. a good question to give to in-house tech support
c. appropriate for a freelancer to address
d. a good topic for a training program
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